TASC Medical

1. Ambulance Booking

User Cancellation

• Cancellation is allowed before the ambulance is dispatched
• A small service or convenience fee may be deducted

No-show by User

• No refund once the ambulance reaches the user’s location

Partner Unavailability

• Full refund will be issued if the ambulance provider cancels

2. Medicine Purchase & Delivery

Non-returnable Items

As per pharmacy and legal guidelines, the following items cannot be returned:

• Prescription medicines
• Opened or used items
• Temperature-controlled products

Refunds Are Offered Only When:

• Wrong product is delivered
• Product is damaged during delivery
• Pharmacy cancels the order
• Product is unavailable

Refunds will be processed within 3–7 working days through Razorpay or the respective banking partner.

3. Medical Equipment Products

Returns are accepted within 48 hours if:

• Product is defective
• Wrong product is delivered
• Item is damaged during transit

Medical equipment rentals are subject to partner-specific refund and cancellation policies.

4. Subscription Plans

• Subscription fees are non-refundable
• Auto-renewal may apply based on user selection
• Cancellation prevents future billing but does not refund past payments

5. Hotel Booking

• Refunds are governed by the respective hotel’s cancellation policy
• TASC Medical is not responsible for hotel-specific charges or penalties

6. Service Failures

If a service partner fails to deliver:

• Full or partial refunds may be applicable based on circumstances
• Refunds are issued only after verification with the service partner

7. Refund Timelines

• 2–3 business days for processing by TASC Medical
• 5–10 business days for reflection by banks or payment gateways